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FAQ

Shipping

Track My Package

When will I receive my package?

I've received my tracking information, but the package is delayed/not moving

My shipping info is incorrect/has changed

International Customs and VAT

What countries do you ship to?

What happens if my package is returned to sender or refused?

My tracking information shows my package is being delivered, but I never received it:

Returns

Can I exchange an item?

How do I return an item?

I received the wrong item/item size

My package was missing an item.

Billing

What currency will I be charged in?

Miscellaneous

Why did you call the compony Cookie Clique Clothing but the logo is a cat?

Where can I find this company?